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ISP Status

AAISP BT Incident and Planned

2010/Nov/25 01:00 UTC
Broadband Incident Report : MSIP: READING NODE 05211 : MR16 CARD : PARTIAL LOSS OF SERVICE : Reference 32722 : Issue FINAL :
<p class=MsoNormal><font size=1 color=black face=Verdana><span style="font-size:8.0pt;font-family:Verdana;color:black">--------------------------------------------------------------
Incident Manager - Automatic Mailer.
<b><span style="font-weight:bold">*** PLEASE DO NOT REPLY TO THIS E-MAIL ***</span></b>
--------------------------------------------------------------</span></font> <TABLE border="0" bgcolor="#ffffff"> <TR> <TD width="5">&nbsp;</TD> <TD width="500" class="title3" colspan="5" align="middle"><font color="#339966">BT Wholesale - Broadband Incident Report</font></TD> <TD width="5">&nbsp;</TD> </TR> <TR> <TD width="5">&nbsp;</TD> <TD width="500" align="middle" colspan="5">&nbsp;</TD> <TD width="5">&nbsp;</TD> </TR> <TR> <TD width="5">&nbsp;</TD> <TD width="500" align="middle" class="title" colspan="5"><i>Please read the following incident report as it could have an impact on some of your end users</i></TD> <TD width="5">&nbsp;</TD> </TR> <TR> <TD width="5">&nbsp;</TD> <TD width="500" align="middle" class="title3" colspan="5">&nbsp;</TD> <TD width="5">&nbsp;</TD> </TR> <TR> <TD width="5">&nbsp;</TD> <TD align="right" class="details" width="160">BT Incident Reference:</TD> <TD class="details" width="80">32722</TD> <TD width="40">&nbsp;</TD> <TD align="right" class="details" width="160">Issue :</TD> <TD align="left" class="details" width="60">FINAL </TD> <TD width="5">&nbsp;</TD> </TR> <TR> <TD width="5">&nbsp;</TD> <TD align="right" class="details" width="160">Detected Date:</TD> <TD class="details" width="80">21/11/2010</TD> <TD width="40">&nbsp;</TD> <TD align="right" class="details" width="160">Detected Time:</TD> <TD align="left" class="details" width="60">19:50</TD> <TD width="5">&nbsp;</TD> </TR> <TR> <TD width="5">&nbsp;</TD> <TD align="right" class="details" width="160">Start Date:</TD> <TD class="details" width="80">21/11/2010</TD> <TD width="40">&nbsp;</TD> <TD align="right" class="details" width="160">Start Time:</TD> <TD align="left" class="details" width="60">19:19</TD> <TD width="5">&nbsp;</TD> </TR><TR> <TD width="5">&nbsp;</TD> <TD align="right" class="details" width="160">Actual Clear Date:</TD> <TD class="details" width="80">21/11/2010</TD> <TD width="40">&nbsp;</TD> <TD align="right" class="details" width="160">Actual Clear Time:</TD> <TD align="left" class="details" width="60">21:17</TD> <TD width="5">&nbsp;</TD> </TR><TR> <TD width="5">&nbsp;</TD> <TD width="500" align="middle" colspan="5">&nbsp;</TD> <TD width="5">&nbsp;</TD> </TR> <TD width="5">&nbsp;</TD> <TD valign="top" class="details" width="160">Incident Headline: </TD> <TD colspan="4" class="details" width="340">MSIP: READING NODE 05211 : MR16 CARD : PARTIAL LOSS OF SERVICE </TD> <TD width="5">&nbsp;</TD> </TR> <TR> <TD width="5">&nbsp;</TD> <TD width="500" align="middle" colspan="5">&nbsp;</TD> <TD width="5">&nbsp;</TD> </TR><TR> <TD width="5">&nbsp;</TD> <TD valign="top" class="details" width="160">Incident Details: </TD> <TD colspan="4" class="details" width="340">Some of your Broadband End Users may have experiencied a loss of Broadband Service.
</TD> <TD width="5">&nbsp;</TD> </TR><TR> <TD width="5">&nbsp;</TD> <TD valign="top" class="details" width="160">Progress Details: </TD> <TD colspan="4" class="details" width="340">Service has been restored by completing a
Card changed
This issue may have been due to
a Hardware Failure
BT regrets any inconvenience this may have caused.</TD> <TD width="5">&nbsp;</TD> </TR> <TR> <TD width="5">&nbsp;</TD> <TD valign="top" class="details" width="160">Dialling Codes Affected:</TD> <TD colspan="4" class="details" width="340"> <TABLE border=0> <TR><TD class="details">01132</TD><TD class="details">01159</TD><TD class="details">01162</TD><TD class="details">01179</TD><TD class="details">01183</TD></TR><TR><TD class="details">01189</TD><TD class="details">01202</TD><TD class="details">01209</TD><TD class="details">01223</TD><TD class="details">01225</TD></TR><TR><TD class="details">01226</TD><TD class="details">01235</TD><TD class="details">01242</TD><TD class="details">01243</TD><TD class="details">01249</TD></TR><TR><TD class="details">01252</TD><TD class="details">01256</TD><TD class="details">01258</TD><TD class="details">01262</TD><TD class="details">01268</TD></TR><TR><TD class="details">01269</TD><TD class="details">01273</TD><TD class="details">01275</TD><TD class="details">01279</TD><TD class="details">01290</TD></TR><TR><TD class="details">01297</TD><TD class="details">01305</TD><TD class="details">01308</TD><TD class="details">01325</TD><TD class="details">01329</TD></TR><TR><TD class="details">01367</TD><TD class="details">01379</TD><TD class="details">01392</TD><TD class="details">01394</TD><TD class="details">01404</TD></TR><TR><TD class="details">014133</TD><TD class="details">01433</TD><TD class="details">01454</TD><TD class="details">01473</TD><TD class="details">01483</TD></TR><TR><TD class="details">01489</TD><TD class="details">01493</TD><TD class="details">01494</TD><TD class="details">01522</TD><TD class="details">01542</TD></TR><TR><TD class="details">01548</TD><TD class="details">01566</TD><TD class="details">01590</TD><TD class="details">01604</TD><TD class="details">01628</TD></TR><TR><TD class="details">01634</TD><TD class="details">01635</TD><TD class="details">01666</TD><TD class="details">01672</TD><TD class="details">01709</TD></TR><TR><TD class="details">01720</TD><TD class="details">01725</TD><TD class="details">01726</TD><TD class="details">01733</TD><TD class="details">01747</TD></TR><TR><TD class="details">01749</TD><TD class="details">01752</TD><TD class="details">01753</TD><TD class="details">01761</TD><TD class="details">01775</TD></TR><TR><TD class="details">01784</TD><TD class="details">01787</TD><TD class="details">01788</TD><TD class="details">01793</TD><TD class="details">01803</TD></TR><TR><TD class="details">01823</TD><TD class="details">01827</TD><TD class="details">01840</TD><TD class="details">01869</TD><TD class="details">01903</TD></TR><TR><TD class="details">01904</TD><TD class="details">01929</TD><TD class="details">01933</TD><TD class="details">01935</TD><TD class="details">01963</TD></TR><TR><TD class="details">01977</TD><TD class="details">01980</TD><TD class="details">01983</TD><TD class="details">0207228</TD><TD class="details">0207499</TD></TR><TR><TD class="details">0207538</TD><TD class="details">0208205</TD><TD class="details">0208337</TD><TD class="details">0208475</TD><TD class="details">0208534</TD></TR><TR><TD class="details">0208552</TD><TD class="details">0208851</TD><TD class="details">0208883</TD><TD class="details">0238024</TD><TD class="details">0238062</TD></TR><TR><TD class="details">0238089</TD><TD class="details">0239226</TD><TD class="details">0239232</TD><TD class="details">0239245</TD><TD class="details">0239246</TD></TR><TR><TD class="details">0239260</TD><TD class="details">0239263</TD><TD class="details">0239269</TD><TD class="details">0239275</TD><TD class="details">0239285</TD></TR><TR><TD class="details">0247622</TD><TD class="details">0247666</TD><TD class="details">0247671</TD><TD class="details">0289336</TD><TD class="details">0289447</TD></TR><TR><TD class="details">0289751</TD><TD class="details">0247671</TD><TD class="details">0289336</TD></TR> </TABLE> </TD> <TD width="5">&nbsp;</TD> </TR><TR> <TD width="5">&nbsp;</TD> <TD width="500" align="middle" colspan="5">&nbsp;</TD> <TD width="5">&nbsp;</TD> </TR> </TABLE><p class=MsoNormal><font size=1 color=black face=Verdana><span style="font-size:8.0pt;font-family:Verdana;color:black">--------------------------------------------------------------
Incident Manager - Automatic Mailer.
<b><span style="font-weight:bold">*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
</b>System Time Stamp: 21/11/2010 21:45</span></span></font> <div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/8642345324272940533-2384464566143320988?l=aaisp-btmso.blogspot.com' alt='' /></div>
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