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ISP Status

AAISP BT Incident and Planned

2010/Dec/22 13:50 UTC
Broadband Incident Report : : ERX9 READING3 : PARTIAL LOSS OF SERVICE : Reference 35374 : Issue FINAL :
<p class=MsoNormal><font size=1 color=black face=Verdana><span style="font-size:8.0pt;font-family:Verdana;color:black">--------------------------------------------------------------
Incident Manager - Automatic Mailer.
<b><span style="font-weight:bold">*** PLEASE DO NOT REPLY TO THIS E-MAIL ***</span></b>
--------------------------------------------------------------</span></font> <TABLE border="0" bgcolor="#ffffff"> <TR> <TD width="5">&nbsp;</TD> <TD width="500" class="title3" colspan="5" align="middle"><font color="#339966">BT Wholesale - Broadband Incident Report</font></TD> <TD width="5">&nbsp;</TD> </TR> <TR> <TD width="5">&nbsp;</TD> <TD width="500" align="middle" colspan="5">&nbsp;</TD> <TD width="5">&nbsp;</TD> </TR> <TR> <TD width="5">&nbsp;</TD> <TD width="500" align="middle" class="title" colspan="5"><i>Please read the following incident report as it could have an impact on some of your end users</i></TD> <TD width="5">&nbsp;</TD> </TR> <TR> <TD width="5">&nbsp;</TD> <TD width="500" align="middle" class="title3" colspan="5">&nbsp;</TD> <TD width="5">&nbsp;</TD> </TR> <TR> <TD width="5">&nbsp;</TD> <TD align="right" class="details" width="160">BT Incident Reference:</TD> <TD class="details" width="80">35374</TD> <TD width="40">&nbsp;</TD> <TD align="right" class="details" width="160">Issue :</TD> <TD align="left" class="details" width="60">FINAL </TD> <TD width="5">&nbsp;</TD> </TR> <TR> <TD width="5">&nbsp;</TD> <TD align="right" class="details" width="160">Detected Date:</TD> <TD class="details" width="80">17/12/2010</TD> <TD width="40">&nbsp;</TD> <TD align="right" class="details" width="160">Detected Time:</TD> <TD align="left" class="details" width="60">23:35</TD> <TD width="5">&nbsp;</TD> </TR> <TR> <TD width="5">&nbsp;</TD> <TD align="right" class="details" width="160">Start Date:</TD> <TD class="details" width="80">17/12/2010</TD> <TD width="40">&nbsp;</TD> <TD align="right" class="details" width="160">Start Time:</TD> <TD align="left" class="details" width="60">23:35</TD> <TD width="5">&nbsp;</TD> </TR><TR> <TD width="5">&nbsp;</TD> <TD align="right" class="details" width="160">Actual Clear Date:</TD> <TD class="details" width="80">18/12/2010</TD> <TD width="40">&nbsp;</TD> <TD align="right" class="details" width="160">Actual Clear Time:</TD> <TD align="left" class="details" width="60">01:00</TD> <TD width="5">&nbsp;</TD> </TR><TR> <TD width="5">&nbsp;</TD> <TD width="500" align="middle" colspan="5">&nbsp;</TD> <TD width="5">&nbsp;</TD> </TR> <TD width="5">&nbsp;</TD> <TD valign="top" class="details" width="160">Incident Headline: </TD> <TD colspan="4" class="details" width="340">: ERX9 READING3 : PARTIAL LOSS OF SERVICE</TD> <TD width="5">&nbsp;</TD> </TR> <TR> <TD width="5">&nbsp;</TD> <TD width="500" align="middle" colspan="5">&nbsp;</TD> <TD width="5">&nbsp;</TD> </TR><TR> <TD width="5">&nbsp;</TD> <TD valign="top" class="details" width="160">Incident Details: </TD> <TD colspan="4" class="details" width="340">Some of your Broadband End Users may have experiencied a loss of Broadband Service.
</TD> <TD width="5">&nbsp;</TD> </TR><TR> <TD width="5">&nbsp;</TD> <TD valign="top" class="details" width="160">Progress Details: </TD> <TD colspan="4" class="details" width="340">Service has been restored by completing a card change.

This issue may have been due to
an Equipment Failure

BT regrets any inconvenience this may have caused.</TD> <TD width="5">&nbsp;</TD> </TR> <TR> <TD width="5">&nbsp;</TD> <TD valign="top" class="details" width="160">Dialling Codes Affected:</TD> <TD colspan="4" class="details" width="340"> <TABLE border=0> <TR><TD class="details">01173</TD><TD class="details">01179</TD><TD class="details">01189</TD><TD class="details">01202</TD><TD class="details">01209</TD></TR><TR><TD class="details">01225</TD><TD class="details">01243</TD><TD class="details">01249</TD><TD class="details">01252</TD><TD class="details">01258</TD></TR><TR><TD class="details">01278</TD><TD class="details">01285</TD><TD class="details">01297</TD><TD class="details">01305</TD><TD class="details">01329</TD></TR><TR><TD class="details">01344</TD><TD class="details">01363</TD><TD class="details">01364</TD><TD class="details">01367</TD><TD class="details">01373</TD></TR><TR><TD class="details">01380</TD><TD class="details">01392</TD><TD class="details">01409</TD><TD class="details">01420</TD><TD class="details">01424</TD></TR><TR><TD class="details">01453</TD><TD class="details">01458</TD><TD class="details">01460</TD><TD class="details">01480</TD><TD class="details">01488</TD></TR><TR><TD class="details">01489</TD><TD class="details">01548</TD><TD class="details">01566</TD><TD class="details">01579</TD><TD class="details">01590</TD></TR><TR><TD class="details">01626</TD><TD class="details">01628</TD><TD class="details">01635</TD><TD class="details">01637</TD><TD class="details">01643</TD></TR><TR><TD class="details">01647</TD><TD class="details">01666</TD><TD class="details">01720</TD><TD class="details">01722</TD><TD class="details">01725</TD></TR><TR><TD class="details">01726</TD><TD class="details">01730</TD><TD class="details">01736</TD><TD class="details">01747</TD><TD class="details">01749</TD></TR><TR><TD class="details">01752</TD><TD class="details">01761</TD><TD class="details">01769</TD><TD class="details">01793</TD><TD class="details">01803</TD></TR><TR><TD class="details">01822</TD><TD class="details">01823</TD><TD class="details">01837</TD><TD class="details">01840</TD><TD class="details">01841</TD></TR><TR><TD class="details">01844</TD><TD class="details">01865</TD><TD class="details">01872</TD><TD class="details">01884</TD><TD class="details">01934</TD></TR><TR><TD class="details">01962</TD><TD class="details">01963</TD><TD class="details">01980</TD><TD class="details">0238031</TD><TD class="details">0238032</TD></TR><TR><TD class="details">0238034</TD><TD class="details">0238036</TD><TD class="details">0238039</TD><TD class="details">0238042</TD><TD class="details">0238043</TD></TR><TR><TD class="details">0238044</TD><TD class="details">0238048</TD><TD class="details">0238049</TD><TD class="details">0238057</TD><TD class="details">0238068</TD></TR><TR><TD class="details">0238076</TD><TD class="details">0238090</TD><TD class="details">0239263</TD><TD class="details">13447</TD><TD class="details">LLST0</TD></TR><TR><TD class="details">0238076</TD><TD class="details">0238090</TD><TD class="details">0239263</TD><TD class="details">13447</TD></TR> </TABLE> </TD> <TD width="5">&nbsp;</TD> </TR><TR> <TD width="5">&nbsp;</TD> <TD width="500" align="middle" colspan="5">&nbsp;</TD> <TD width="5">&nbsp;</TD> </TR> </TABLE><p class=MsoNormal><font size=1 color=black face=Verdana><span style="font-size:8.0pt;font-family:Verdana;color:black">--------------------------------------------------------------
Incident Manager - Automatic Mailer.
<b><span style="font-weight:bold">*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
</b>System Time Stamp: 18/12/2010 01:20</span></span></font> <div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/8642345324272940533-9147718529150138137?l=aaisp-btmso.blogspot.com' alt='' /></div>
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