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ISP Status
Jumba
| 2011/Jan/26 11:30 UTC |
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| VMware hosts, Canberra [current] | Advisory #3539 has been updated. The details are below.
Status: Unscheduled, High Impact, Current
Start: 26/01/2011 09:29
ETA: 26/01/2011 23:00
<strong>Update at Wed, Jan 26 2011 09:29 am</strong>
We are currently experiencing issues with parts of our VMware platform in Canberra.
Technicians are working to resolve these issues as quickly as possible.
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<strong>Update at Wed, Jan 26 2011 03:32 pm</strong>
All services have returned to normal, however customers may still experience difficulties controlling their VM's from vSphere.
We are working to resolve this issue as quickly as possible.
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<strong>Update at Wed, Jan 26 2011 05:21 pm</strong>
We are currently experiencing a problem with our storage array in Canberra.
Affected customers may find servers changing to a read-only filesystem to protect data integrity.
Technicians are working with our hardware vendors to identify and resolve the problem and bring all services back online.
We apologies for the inconvenience this may cause.
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<strong>Update at Wed, Jan 26 2011 07:39 pm</strong>
The majority of virtual machines that have been affected by today's service interruption have now been returned to normal operations. Our senior technical staff are continuing to bring the remaining servers on-line.
Please note that our Sydney and US services remain unaffected by this incident.
At this time, we are unable to offer an estimation as to when the remaining virtual servers will be available again, but we will provide hourly updates via this status advisory until the entirety of the virtual fleet is available again.
Once again, we offer our sincere apologies for the inconvenience this incident has caused some of our customers, and we thank you for your continued patience while we complete necessary works.
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<strong>Update at Wed, Jan 26 2011 08:41 pm</strong>
Work is continuing as previously advised. Only a small number of virtual machines remain unavailable at present.
We expect to be in a position to provide a firm estimate as to the time of completion for this work within the next 30 minutes.
Thank you for your patience.
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<strong>Update at Wed, Jan 26 2011 09:15 pm</strong>
All virtual machines are now powered back on. Technical staff are completing maintenance works on some machines that are not reachable from the Internet at this time.
We anticipate full restoration of service for virtual machines within the Canberra datacentre by 11pm this evening, and will update you again closer to that time.
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<strong>Update at Wed, Jan 26 2011 09:56 pm</strong>
Virtual Machines are come back online now. Please contact with our support team if you still have any issues.
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