ISP Status

AAISP BT Incident and Planned

2012/Jan/27 19:50 UTC

Broadband Incident Report : : WHEATLEY OXON DSL 101 AND HEADINGTON ADSL 101 : LOSS OF SERVICE : Reference 2213 : Issue FINAL :

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Incident Manager - Automatic Mailer.
<b><span style="font-weight:bold">*** PLEASE DO NOT REPLY TO THIS E-MAIL ***</span></b>
--------------------------------------------------------------</span></font> <TABLE border="0" bgcolor="#ffffff"> <TR> <TD width="5"> </TD> <TD width="500" class="title3" colspan="5" align="middle"><font color="#339966">BT Wholesale - Broadband Incident Report</font></TD> <TD width="5"> </TD> </TR> <TR> <TD width="5"> </TD> <TD width="500" align="middle" colspan="5"> </TD> <TD width="5"> </TD> </TR> <TR> <TD width="5"> </TD> <TD width="500" align="middle" class="title" colspan="5"><i>Please read the following incident report as it could have an impact on some of your end users</i></TD> <TD width="5"> </TD> </TR> <TR> <TD width="5"> </TD> <TD width="500" align="middle" class="title3" colspan="5"> </TD> <TD width="5"> </TD> </TR> <TR> <TD width="5"> </TD> <TD align="right" class="details" width="160">BT Incident Reference:</TD> <TD class="details" width="80">2213</TD> <TD width="40"> </TD> <TD align="right" class="details" width="160">Issue :</TD> <TD align="left" class="details" width="60">FINAL </TD> <TD width="5"> </TD> </TR> <TR> <TD width="5"> </TD> <TD align="right" class="details" width="160">Detected Date:</TD> <TD class="details" width="80">25/01/2012</TD> <TD width="40"> </TD> <TD align="right" class="details" width="160">Detected Time:</TD> <TD align="left" class="details" width="60">14:12</TD> <TD width="5"> </TD> </TR> <TR> <TD width="5"> </TD> <TD align="right" class="details" width="160">Start Date:</TD> <TD class="details" width="80">25/01/2012</TD> <TD width="40"> </TD> <TD align="right" class="details" width="160">Start Time:</TD> <TD align="left" class="details" width="60">14:12</TD> <TD width="5"> </TD> </TR><TR> <TD width="5"> </TD> <TD align="right" class="details" width="160">Actual Clear Date:</TD> <TD class="details" width="80">25/01/2012</TD> <TD width="40"> </TD> <TD align="right" class="details" width="160">Actual Clear Time:</TD> <TD align="left" class="details" width="60">16:37</TD> <TD width="5"> </TD> </TR><TR> <TD width="5"> </TD> <TD width="500" align="middle" colspan="5"> </TD> <TD width="5"> </TD> </TR> <TD width="5"> </TD> <TD valign="top" class="details" width="160">Incident Headline: </TD> <TD colspan="4" class="details" width="340">: WHEATLEY OXON DSL 101 AND HEADINGTON ADSL 101 : LOSS OF SERVICE</TD> <TD width="5"> </TD> </TR> <TR> <TD width="5"> </TD> <TD width="500" align="middle" colspan="5"> </TD> <TD width="5"> </TD> </TR><TR> <TD width="5"> </TD> <TD valign="top" class="details" width="160">Incident Details: </TD> <TD colspan="4" class="details" width="340">Some of your Broadband End Users may have experienced a loss of Broadband Service.

</TD> <TD width="5"> </TD> </TR><TR> <TD width="5"> </TD> <TD valign="top" class="details" width="160">Closure Details: </TD> <TD colspan="4" class="details" width="340">Service was automatically restored at 16:37
BT regrets any inconvenience this may have caused.</TD> <TD width="5"> </TD> </TR> <TR> <TD width="5"> </TD> <TD valign="top" class="details" width="160">Dialling Codes Affected:</TD> <TD colspan="4" class="details" width="340"> <TABLE border=0> <TR><TD class="details">01865</TD></TR> </TABLE> </TD> <TD width="5"> </TD> </TR> <TD width="5"> </TD> <TD valign="top" class="details" width="160">Duration: </TD> <TD colspan="4" class="details" width="340">0 days 02 hours 25 minutes</TD> <TD width="5"> </TD> <TR> <TD width="5"> </TD> <TD width="500" align="middle" colspan="5"> </TD> <TD width="5"> </TD> </TR> </TABLE><p class=MsoNormal><font size=1 color=black face=Verdana><span style="font-size:8.0pt;font-family:Verdana;color:black">--------------------------------------------------------------
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